Customer care
Payments & Security
Last updated: 20 October 2026
Online card payment is being set up. For now, checkout sends us an order request and we email you to confirm the total and the payment options. No payment is taken on the website yet.
AED
All prices in UAE Dirhams
Card data
Never stored on our website
HTTPS
Encrypted connection throughout
Currency
All prices and payments are in UAE Dirhams (AED). If your card is in another currency, your bank converts the amount and may charge a fee.
Accepted payment methods
When online payment launches, we’ll accept Visa and Mastercard credit and debit cards in AED through a secure, licensed payment provider. Until then, we’ll confirm the available payment options with you by email when we confirm your order.
How your card details are protected
- Card payments are processed by a PCI-DSS compliant payment provider. Your card details are entered on their secure payment page or form, not stored by us.
- We never ask for your full card number, CVV or one-time password by email, phone or message. If anyone does, don’t share them — contact us.
- The whole website uses encrypted HTTPS connections.
When you're charged
You’re charged only for orders we have confirmed, including the delivery cost agreed with you. You’ll receive a confirmation by email with your order reference.
Failed or cancelled payments
If a payment fails or you cancel it, no order is placed and you are not charged. If money leaves your account for a payment that failed, it is usually returned by your bank automatically. Contact us with your order reference if it isn’t.
Refunds
Refunds are made only to the original method of payment. See Returns & Refunds for when refunds apply and how long they take.
Keep your records
Please keep a copy of your transaction records, order confirmation and our policies.